"Johanna listens to our needs, and no matter what they are, she is always up to the challenge. Her training 'hits the nail on the head', so to speak, and our associates easily relate to her. Her work with us consistently achieves the results we are looking for."
David Ensel, Customer Service & Pharmacy Supervisor
RoNetco Supermarkets Inc./ShopRite Stores |
Sales Performance
Selling methods and theories have changed. Today's sales people need to be more astute, strategic, and relationship driven than a generation ago. Customers expect informed, ethical, responsible reps whose expertise transcends the traditional selling process and sales role - who continue to add value long after the sale is made.
Engaging accelerated learning methods (e.g. 360° feedback, self-assessments, visual models, case study and real world situation discussion, games/simulations, interactive skill application, workbooks, on-the-job reference aids) enable us to adapt coaching to all experience levels.
Participants develop proficiency in:
- Selling SkillMap™ Self Assessment
- Seven Steps of Collaborative Selling
- Strategic Account Planning + Relationship Management
- Connecting With People: Communication + Valued Relating Styles (MBTI® or SDI®)
- Persuasive Presentation Skills
- Situational Sales Leadership® Styles + Preferences
- Sales Coaching for Results
- Exceptional Customer Service.
Leader Performance
Getting the right things done in today's diverse and volatile business environment requires leadership at every level to select the best fit, build bench strength, and retain the organization's talent.
Engaging accelerated learning methods (e.g. 360° feedback, self-assessments, visual models, case study and real world situation discussion, games/simulations, interactive skill application, workbooks, on-the-job reference aids) enable us to adapt coaching to all experience levels.
Participants develop proficiency in areas such as:
- Situational Leadership® Styles + Preferences
- Planning and Managing Organizational Change
- Building an Innovative Workplace
- Linking Performance Goals to Business Goals
- Effective Performance Management
- Connecting With People: Communication + Valued Relating Styles (MBTI® or SDI®)
- Delegation and Coaching for Improved Work Performance
- Collaboration + Conflict Resolution (TKI©)
- Creative Thinking, Problem Solving, Decision Making
- Time Management: Establish Priorities and Action Plans
- Legally Defensible Selection Interviewing
- Objective Performance Appraisal.
Team Performance
Great teamwork makes good things happen. Empowered teams get the best results. Teams that transcend the Forming and Storming stages to Norming and Performing improve quality in their organizations and deliver value to their customers.
Engaging accelerated learning methods (e.g. 360° feedback, self-assessments, visual models, case study and real world situation discussion, games/simulations, interactive skill application, workbooks, on-the-job reference aids) enable us to adapt coaching to all experience levels.
Participants develop proficiency in areas such as:
- Crafting Team Project Goals + Processes
- Using Tools for Productive Teams + Continuous Quality Improvement
- Connecting With People: Communication + Valued Relating Styles (MBTI® or SDI®)
- Collaboration + Conflict Resolution (TKI©)
- Creative Thinking, Problem Solving, Decision Making
- Presenting Team Progress With Confidence.
Myers-Briggs Type Indicator® (MBTI®) After more than 50 years, the MBTI instrument continues to be the most trusted and widely used assessment in the world for understanding individual differences and uncovering new ways to work and interact with others.
The SDI® (Strength Deployment Inventory®) is a proven, memorable tool for improving team effectiveness and reducing the costs of conflict. It is the flagship assessment of a suite of tools based on Relationship Awareness - a learning model for effectively and accurately understanding the motive behind behavior. When people recognize the unique motivation of themselves and others, they greatly enhance their ability to communicate more effectively and handle conflict more productively.
The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world's best-selling instrument for understanding how different conflict-handling modes, or styles, affect interpersonal and group dynamics and for learning how to select the most appropriate style for a given situation.
Situational Leadership® II (SLII®) is the most comprehensive, up-to-date, and practical method of effectively managing and developing people, time, and resources in the world. SLII provides leaders with a model and the tools for creating open communication and developing self-reliance in those they manage. It is designed to increase the frequency and quality of conversations about performance and development. As a result, competence is developed, commitment is gained, and talented individuals are retained.
|
